Payment after changing broadband provider

JamesH65 — Wed, 05 Mar 2025 17:43:19 GMT

We changed broadband provider on 03-03-25, but sky took a payment also on that date ,how do I get that money back

Re: Payment after changing broadband provider

Daniel0210 — Wed, 05 Mar 2025 17:45:43 GMT

Bills are generated 14 days before your payment date so whilst you were still a Sky customer.

Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

It might be too soon only 48 hours after ending your subscription but let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Payment after changing broadband provider

PandJ2020 — Wed, 05 Mar 2025 17:46:38 GMT

Did you receive confirmation of cancellation from Sky?

Either you contacted them and gave notice or used One Touch Switch?

topic Re: Payment after changing broadband provider in Account & Billing

Payment after changing broadband provider

Re: Payment after changing broadband provider

Re: Payment after changing broadband provider