topic Refund in Account & Billing

Refund

NickokciN — Wed, 05 Mar 2025 09:02:39 GMT

I cancelled my Sky broadband last December and until now I haven't receive my refund from them. Who can I contact regarding this matter?

Thank you.

Re: Refund

Chrisee — Wed, 05 Mar 2025 09:25:16 GMT

@NickokciN Sky will refund any credit to your bank if they have the details and you are not got any other Sky accounts but the process takes quite a while. If you want it paid out more quickly givecthem a call. Nothing will be paid back though until,any kit required to be returned has been received and checked.

Re: Refund

caesarome — Wed, 05 Mar 2025 09:30:57 GMT

@NickokciN

To save you calling we can arrange some help for you via here if you want and that you can confirm that you see a credit on your account ?

Re: Refund

NickokciN — Wed, 05 Mar 2025 09:38:55 GMT

Thank you for your reply. Managed to call them and they say they will process it immediately, it is becuase it's more than 6 weeks now.