Credit refund

Jg2025 — Tue, 04 Mar 2025 09:08:50 GMT

I left sky broadband in December and I am still waiting for my credit refund. I was wondering does it usual for it to take this long? I look forward to any response

Re: Credit refund

caesarome — Tue, 04 Mar 2025 09:35:48 GMT

@Jg2025

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Mr+Flibbles+86 — Tue, 04 Mar 2025 11:19:56 GMT

Thanks for escalating this. We’ve sent an invite to chat.

topic Re: Credit refund in Account & Billing

Credit refund

Re: Credit refund

Re: Credit refund