Name change via deep poll

Jessicaruthx — Tue, 04 Mar 2025 01:31:04 GMT

I've gotten married and changed my name via deed poll however I've no idea how to let sky know this? Everything says you'll need to show evidence but how am I supposed to do that as I can't do that over the phone. The live chat is never working and I can't find an email or anything anyway? No clue what to do.

Re: Name change via deep poll

Daniel0210 — Tue, 04 Mar 2025 04:16:41 GMT

@Jessicaruthx

Sky don't use email as a general method of communication. This link doesn't provide a lot of advice

https://www.sky.com/help/articles/change-the-name-on-a-sky-account

so give Sky a call when the lines open and ask what the process is for getting the legal proof to them.

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

topic Name change via deep poll in Account & Billing

Name change via deep poll

Re: Name change via deep poll