topic Re: Unable to setup direct debit for broadband in Account & Billing

Unable to setup direct debit for broadband

Irish_peter — Mon, 03 Mar 2025 19:50:10 GMT

Hi,

I've setup direct debit for TV, but unable to do do so for broadband bill. I've tried online and over phone.

The 2 payments come from same bank account. On phone sky person simply says its system error. When I try online it says invalid Bic and invalid account name which is rubbish. Noone seems able to help resolve issue. Help

Re: Unable to setup direct debit for broadband

caesarome — Mon, 03 Mar 2025 19:54:32 GMT

@Irish_peter

Are you being billed separately for Sky Broadband as usually the broadband and TV would be on the same account so you would see them both of the same bill ?

Re: Unable to setup direct debit for broadband

Irish_peter — Tue, 04 Mar 2025 08:57:25 GMT

Yes 2 separate bills direct debit is fine for tv but sky unable to help with broadband bill direct debit