topic Re: Requesting a cash refund in Account & Billing

Requesting a cash refund

Louise861 — Mon, 03 Mar 2025 13:45:53 GMT

Sky has recieved a double payment for this month and I need to request a cash refund as I'm disabled and it's to pay other bills

Re: Requesting a cash refund

Chodley — Mon, 03 Mar 2025 13:51:17 GMT

You'll have to call them.

How did that happen as it's usually direct debit isn't it?

Re: Requesting a cash refund

caesarome — Mon, 03 Mar 2025 13:54:15 GMT

@Louise861

If you have made a manual payment then there was no need to do this.

Can you cofirm that you see a credit on your account as it is this that can be refunded.

Re: Requesting a cash refund

Louise861 — Mon, 03 Mar 2025 13:58:12 GMT

Yes it is shown as credit on my account

Re: Requesting a cash refund

Daniel0210 — Mon, 03 Mar 2025 14:16:43 GMT

@Louise861
I would recommend not making manual payments unless requested to by Sky.

Edited in view of escalation by @Mark39

Re: Requesting a cash refund

Mark39 — Mon, 03 Mar 2025 14:15:19 GMT

@Louise861 I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Alternatively give Sky a call as previously suggested.

Re: Requesting a cash refund

Louise861 — Mon, 03 Mar 2025 14:15:36 GMT

Yes i would like to message sky and get a refund please

Re: Requesting a cash refund

Mark39 — Mon, 03 Mar 2025 14:16:18 GMT

Apologies, @Daniel0210 . Posted at the same time.

Re: Requesting a cash refund

Tom-W19 — Mon, 03 Mar 2025 14:18:19 GMT

Thanks for escalating. We've sent an invite to @Louise861.