topic Re: Receiving emails to my old address. in Account & Billing

Receiving emails to my old address.

Abernp — Mon, 03 Mar 2025 10:19:13 GMT

I have changed my email address. I have updated my SKY email account address but I am still receiving Emails from Sky at my old email address. I want to stop using my old address. Can you help?

Re: Receiving emails to my old address.

Mark39 — Mon, 03 Mar 2025 10:25:24 GMT

If you've changed your email address here, it's most likely simply that it takes a short while for Sky's various systems to be updated with the new details: https://www.sky.com/mydetails/account-info

Meanwhile you may be able to set up an automated diversion on your old email account to forward Sky emails to your new address.

Re: Receiving emails to my old address.

caesarome — Mon, 03 Mar 2025 10:25:49 GMT

@Abernp

If you have updated your email addesss on your account then I don't think there is my more you can do as it might be that it takes a little while for the system to recognise the change.

Re: Receiving emails to my old address.

Abernp — Mon, 03 Mar 2025 11:32:13 GMT

It's been quite some time (at least a month or two) since changing my address. It doesn't feel right that it is taking this long.

Re: Receiving emails to my old address.

Abernp — Fri, 07 Mar 2025 10:42:20 GMT

I received another Sky VIP email to my old address on the 5th. Still not fixed. Can anyone help please?

Re: Receiving emails to my old address.

Mark39 — Fri, 07 Mar 2025 10:54:47 GMT

You could give Sky a call, if you're concerned? Or set up a filter/rule, if possible, on your old email account to automatically forward incoming emails to your new one.

Re: Receiving emails to my old address.

Abernp — Fri, 07 Mar 2025 11:05:17 GMT

Hi Mark,

Thanks for the suggestions. I am trying to move internet providers so I won't have the email for much longer.

I've seen other similar posts where Sky have sorted this over a chat session. I would prefer to do this if Sky can contact me.

Thank you