topic Re: Sky VIP email incorrect in Account & Billing

Sky VIP email incorrect

Colhill1952 — Sun, 16 Feb 2025 17:08:27 GMT

I have changed my email address. I have updated my SKY email account address but I am still receiving Emails from Sky VIP at my old email address. I want to stop using my old address. Can you help?

Re: Sky VIP email incorrect

caesarome — Sun, 16 Feb 2025 17:29:03 GMT

@Colhill1952

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky VIP email incorrect

Greenfingers001 — Sun, 16 Feb 2025 17:37:07 GMT

Thanks for escalating this. We’ve sent @Colhill1952 an invite to chat.

Re: Sky VIP email incorrect

Colhill1952 — Tue, 18 Feb 2025 08:59:47 GMT

I am waiting for a marketing email from Sky. It's only then Will I know if the fix has worked.

Re: Sky VIP email incorrect

Colhill1952 — Tue, 18 Feb 2025 16:28:18 GMT

New Sky email received today was still sent to my old email address.

Re: Sky VIP email incorrect

Colhill1952 — Tue, 18 Feb 2025 17:01:54 GMT

There are quite a few threads were people are having the same problem. Surely an IT person could look at the data held for a user. There must be a marketing email address for a user?

Re: Sky VIP email incorrect

caesarome — Tue, 18 Feb 2025 17:05:39 GMT

What was the result of the chat with the messaging team ?

Re: Sky VIP email incorrect

Colhill1952 — Tue, 18 Feb 2025 17:08:16 GMT

He told me to enter Competitions and the email address I entered would become my default email address.

It didn't work

Re: Sky VIP email incorrect

Abernp — Tue, 25 Feb 2025 13:09:47 GMT

I've got the same issue. Hopefully they get to the bottom of it.

Can you help me too please Sky.

Re: Sky VIP email incorrect

Colhill1952 — Mon, 03 Mar 2025 09:52:15 GMT

The Sky VIP emails now go to the correct email address. Thank you whoever sorted it for me.