https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927116#M247883 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4344430">@Sinead41990</a>&nbsp;</P> <P>If the services are not yet restricted this process applies…<BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sun, 02 Mar 2025 20:14:54 GMT Daniel0210 2025-03-02T20:14:54Z https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927099#M247880 <P>I can pay next week&nbsp;</P> Sun, 02 Mar 2025 20:00:01 GMT https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927099#M247880 Sinead41990 2025-03-02T20:00:01Z https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927104#M247881 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4344430">@Sinead41990</a>&nbsp;wrote:<BR /><P>I can pay next week&nbsp;</P><HR /></BLOCKQUOTE><P>Ok, you're just telling other customers here...</P> Sun, 02 Mar 2025 20:03:01 GMT https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927104#M247881 PandJ2020 2025-03-02T20:03:01Z https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927110#M247882 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4344430">@Sinead41990</a>&nbsp;</P> <P>Have your services been restricted because&nbsp;if they are as well as paying what you owe you will also need to set up your payment method again.</P> Sun, 02 Mar 2025 20:08:52 GMT https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927110#M247882 caesarome 2025-03-02T20:08:52Z https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927116#M247883 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4344430">@Sinead41990</a>&nbsp;</P> <P>If the services are not yet restricted this process applies…<BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sun, 02 Mar 2025 20:14:54 GMT https://helpforum.sky.com/t5/Account-Billing/I-ll-pay-next-week/m-p/4927116#M247883 Daniel0210 2025-03-02T20:14:54Z