topic Re: Credit refund after account close in Account & Billing

Credit refund after account close

rkwhitney — Sun, 02 Mar 2025 12:00:11 GMT

Hi,

I cancelled my sky subscription in January but my account is showing in credit online. How do I get this back?

Thanks

Re: Credit refund after account close

caesarome — Sun, 02 Mar 2025 12:02:06 GMT

@rkwhitney

To confirm that your payment method is still in place as the refund can be done via this if it is.

Re: Credit refund after account close

rkwhitney — Sun, 02 Mar 2025 12:48:27 GMT

Hi, no I think I closed everything down when the account closed.

Re: Credit refund after account close

caesarome — Sun, 02 Mar 2025 13:01:04 GMT

@rkwhitney

In that case Sky might have to issue a cheque which might take a good few weeks to get to you.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund after account close

Tom-W19 — Sun, 02 Mar 2025 13:03:34 GMT

Thanks for escalating. We've sent an invite to @rkwhitney.