topic Re: Returning Equipment in Account & Billing

Returning equipment

Marief71 — Mon, 10 Feb 2025 19:25:58 GMT

Received a text message asking to return equipment. I have gone to sky from another provider. So have no equipment to return. Any ideas on what to do as dont want to be charged

Re: Returning equipment

caesarome — Mon, 10 Feb 2025 19:31:23 GMT

@Marief71

As you have posted in the Sky Q forum were you a Sky Q customer because if so it is this and anything else like a Sky mini that has to be returned as these belong to Sky as they were only loaned to you.

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Returning equipment

Marief71 — Mon, 10 Feb 2025 19:36:30 GMT

Hi, i was with talk talk and have gone back to sky for my broadband. They sent s text today asking me to return equipment bit dont have amything to return

Re: Returning equipment

oldfella — Mon, 10 Feb 2025 20:05:07 GMT

@Marief71 wrote:

Hi, i was with talk talk and have gone back to sky for my broadband. They sent s text today asking me to return equipment bit dont have amything to return

What about your Talk talk router @Marief71 . Assume this was them that requested return.

Re: Returning equipment

Marief71 — Mon, 10 Feb 2025 20:12:18 GMT

Thats been returned. Text message was from sky

Re: Returning equipment

caesarome — Mon, 10 Feb 2025 20:26:41 GMT

@Marief71 wrote:

Hi, i was with talk talk and have gone back to sky for my broadband.

When did you leave Sky to go to Talk Talk ?

Returning Equipment

Marief71 — Sun, 02 Mar 2025 11:23:44 GMT

Received text asking to return ewuipment or maybe charged. I have nothing to return, i came to sky from another supplier. Will i get charged

Re: Returning Equipment

PandJ2020 — Sun, 02 Mar 2025 11:26:00 GMT

@Marief71 wrote:
Received text asking to return ewuipment or maybe charged. I have nothing to return, i came to sky from another supplier. Will i get charged

You've posted in Q forum... If you came from another supplier then Sky provided Q boxes?

Re: Returning Equipment

PandJ2020 — Sun, 02 Mar 2025 11:29:51 GMT

Any Q boxes are loaned for the duration of your subscriptions...

Re: Returning Equipment

Daniel0210 — Sun, 02 Mar 2025 11:33:20 GMT

@Marief71

Is this a continuation of the issue you started a thread on a couple of weeks ago

here?
https://helpforum.sky.com/t5/Account-Billing/Returning-equipment/m-p/4907164#M245581

Re: Returning Equipment

Marief71 — Sun, 02 Mar 2025 11:37:28 GMT

Oh yeah, completely forgot i'd put it on before. Received another text from them today

Re: Returning Equipment

Daniel0210 — Sun, 02 Mar 2025 11:40:31 GMT

@Marief71

I've moved todays thread into the original to give some history.

Re: Returning Equipment

caesarome — Sun, 02 Mar 2025 12:01:11 GMT

@Marief71

You haven't said what services yopu had from Sky, if it was Sky Q then did you return the equipment ?