topic Re: Need help updating account email please in Account & Billing

Need help updating account email please

Jax27 — Sun, 02 Mar 2025 10:15:30 GMT

Trying to change my email address but receive the following message "Your email address cannot be updated. Please try again later.". I've tried several times.

It appears from others on the forum that they have had ther same problem. Getting a link from Sky support to reset it appears the only solution?

Re: Need help updating account email please

caesarome — Sun, 02 Mar 2025 10:24:34 GMT

@Jax27

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Need help updating account email please

Jax27 — Sun, 02 Mar 2025 10:30:55 GMT

Thank you 🤩

Re: Need help updating account email please

Lisa-P1987 — Sun, 02 Mar 2025 11:16:23 GMT

Thanks for escalating this. We’ve sent Jax27 an invite to chat.