topic Re: Refunt money in Account & Billing

Refunt money

Florentina5 — Fri, 28 Feb 2025 16:39:35 GMT

Refund money cancel contract

Re: Refunt money

Florentina5 — Fri, 28 Feb 2025 16:40:06 GMT

Refund my money

Re: Refunt money

caesarome — Fri, 28 Feb 2025 17:23:04 GMT

@Florentina5

Do you see a credit on your Sky bill as it is this that can be refunded.

Re: Refunt money

MightyQuinn — Fri, 28 Feb 2025 17:19:39 GMT

@Florentina5 wrote:
Refund my money

Hi @Florentina5 See Welcome to the Sky Community.

Re: Refunt money

Florentina5 — Tue, 25 Mar 2025 11:21:44 GMT

I paid 112 for a laptop and they canceled my contract but the money wasn't returned to me.

Re: Refunt money

Daniel0210 — Tue, 25 Mar 2025 11:46:02 GMT

@Florentina5 wrote:

I paid 112 for a laptop and they canceled my contract but the money wasn't returned to me.

@Florentina5

That sounds like you failed the credit checks. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.