topic Re: Suspected scam telephone call in Account & Billing

Suspected scam telephone call

JanePL — Wed, 04 Sep 2024 10:49:07 GMT

Just received a call purportedly from Sky from 02037 .......is this a genuine number or yet another scam?

Re: Suspected scam telephone call

Daniel0210 — Wed, 04 Sep 2024 11:53:12 GMT

We can't say for sure but remember that any number can be spoofed. I presume you answered it as you refer to it being Sky. Hopefully you didn't divulge any information.

Re: Suspected scam telephone call

twilight+princess — Wed, 04 Sep 2024 11:58:52 GMT

Try entering the number in the whocalledme website to see if it's been reported as a scam.
Depending on what the call was about it may or may not be genuine; if it was offering a discount then it'll most likely be scammers.

Re: Suspected scam telephone call

JanePL — Wed, 04 Sep 2024 12:46:35 GMT

Thank you for your reply - I said I was not interested and put the phone down. The number was not recognised on Who Calls website.

Re: Suspected scam telephone call

SteveH2302 — Fri, 28 Feb 2025 16:23:43 GMT

They hound me every week. They are not Sky but the tell you they are Sky Net. If they ring again ask them to provide you your account number after all they rang you and if they were indeed Sky they would know it themselves.

Re: Suspected scam telephone call

Daniel0210 — Fri, 28 Feb 2025 16:35:27 GMT

@SteveH2302

It doesn't work like that. A genuine Sky agent wouldn't divulge a telephone password. They won't know whether the person answering the phone is the account holder.

With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

Re: Suspected scam telephone call

SteveH2302 — Fri, 28 Feb 2025 17:01:28 GMT

I said account number not password.

Re: Suspected scam telephone call

SteveH2302 — Fri, 28 Feb 2025 17:06:45 GMT

Good advice on the password. These people call and make it sound they are from Sky but if you listen closely they actually say they are from Sky "NET" which in fairness probably isn't counted as illegal in term of impersonating Sky.

They are total scanners though and one even told me that he would make my telephone number public so I get bombarded by nuisance calls ..... and he took great pride in telling me!

Re: Suspected scam telephone call

Daniel0210 — Fri, 28 Feb 2025 17:28:34 GMT

@SteveH2302 wrote:

I said account number not password.

@SteveH2302

I missed that ~ but a genuine agent wouldn't state that either.

Re: Suspected scam telephone call

SteveH2302 — Fri, 28 Feb 2025 21:30:45 GMT

They would if you asked them for it and if they ring you. Sky hold me to ask them when they call.

I rang Sky to make them aware.

Re: Suspected scam telephone call

lunasowner1 — Wed, 21 Jan 2026 17:44:09 GMT

There are so many scams involving Sky. Does anyone know if Sky care or if they are trying to do anything about it?

Re: Suspected scam telephone call

PandJ2020 — Wed, 21 Jan 2026 17:53:51 GMT

@lunasowner1 wrote:
There are so many scams involving Sky. Does anyone know if Sky care or if they are trying to do anything about it?

They cannot stop incoming calls from scammers pretending to be Sky...

However, you can protect your account by ensuring a secure password and enabling 2FA.