topic Re: Bill payment in Account & Billing

Bill payment

Emmm1 — Fri, 28 Feb 2025 11:44:37 GMT

Hi,

im struggling this month and cant afford my bill. What should i do?

Re: Bill payment

Daniel0210 — Fri, 28 Feb 2025 11:45:47 GMT

@Emmm1
The billing process described below applies to all customers…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Bill payment

Emmm1 — Fri, 28 Feb 2025 11:46:43 GMT

So even if i contact sky cs i'll still get restricted? My bill was astronomically high and im jnsure why

Re: Bill payment

PandJ2020 — Fri, 28 Feb 2025 12:02:23 GMT

@Emmm1 wrote:
So even if i contact sky cs i'll still get restricted? My bill was astronomically high and im jnsure why

All bills are itemised - what does it show? Has a minimum term discount ended? What do future bills show?

Re: Bill payment

Emmm1 — Fri, 28 Feb 2025 12:10:37 GMT

Its showing up with things march-april and april-may called "my mix" but wouldnt they be on the next bill for that month?

Re: Bill payment

PandJ2020 — Fri, 28 Feb 2025 12:12:06 GMT

@Emmm1 wrote:
"my mix"

That's a mobile dataplan.

Bills are monthly in advance - we can't see them of course...