topic Re: Call centre uk based in Account & Billing

Call centre uk based

Chrissie65 — Tue, 21 Jan 2025 16:33:36 GMT

Is there a phone number for a UK call centre please. I keep finding lots of numbers but not the one I need.

Re: Call centre uk based

SKY1992bf — Tue, 21 Jan 2025 16:38:35 GMT

@Chrissie65 No , you will be put through to the first available agent regardless of where there based

you can't specify location

Re: Call centre uk based

GD1 — Tue, 21 Jan 2025 16:54:15 GMT

@Chrissie65 It would also be pointless having different numbers for the various locations used, Sky need to ensure call volumes are distributed across the various sites to help with demand.

Re: Call centre uk based

Daniel0210 — Tue, 21 Jan 2025 16:55:52 GMT

@Chrissie65

Have you an account/billing question your fellow customers can maybe help with to save you a call?

Re: Call centre uk based

Chrissie65 — Tue, 21 Jan 2025 17:32:30 GMT

I had a free trail for sky cinema, cancelled it on due date and they have very kindly slapped a £60 cancellation fee on my account. Called them 3 times and it still hasn't been removed.

I'm getting a bit desperate now as I can't afford an extra £60

Re: Call centre uk based

Daniel0210 — Tue, 21 Jan 2025 17:46:30 GMT

@Chrissie65

Is it showing as a credit on your account meaning the next couple of payments will be less?

Re: Call centre uk based

Chrissie65 — Tue, 21 Jan 2025 23:37:26 GMT

No it's still showing that it's coming out of my account on the 1st

Re: Call centre uk based

caesarome — Wed, 22 Jan 2025 05:40:32 GMT

@Chrissie65

If calling again doesn't get this sorted then all you can do is to register a complaint:

https://www.sky.com/help/complaints

Re: Call centre uk based

morgy1999 — Thu, 27 Feb 2025 21:28:07 GMT

Ive the same problem,spent 45 minutes on Monday getting passed to 4 different departments,and still on my bill not cancelled been on the fone another 40 minutes tonight,im ready just to cancel my direct debit then let them ring me and explain the problem,last contract ill be taking with sky im afraid😡

Re: Call centre uk based

PandJ2020 — Thu, 27 Feb 2025 21:30:47 GMT

@morgy1999 wrote:
Ive the same problem,spent 45 minutes on Monday getting passed to 4 different departments,and still on my bill not cancelled been on the fone another 40 minutes tonight,im ready just to cancel my direct debit then let them ring me and explain the problem,last contract ill be taking with sky im afraid😡

You have to give 31 days notice to remove items - they are not removed immediately.

Withholding payment will not resolve this... (they won't call you)

Re: Call centre uk based

caesarome — Thu, 27 Feb 2025 21:43:14 GMT

@morgy1999 wrote:

Ive the same problem,spent 45 minutes on Monday getting passed to 4 different departments,and still on my bill

Seeing as you only called on Monday it isn't surprsing they are still on your latest bill as the billing system doesn't work like that especially if that next bill is due to be paid in the next 14 days or less as any changes will not appear on that but should on the next bill but back dated until the Monday.

@morgy1999 wrote:

just to cancel my direct debit then let them ring me

They will not ring you if you were to do this but might email/text you as cancelling the direct debit really isn't a good idea as it will lead to more issues like your services being restricted and a missed payment being added to your credit record.

Re: Call centre uk based

morgy1999 — Thu, 27 Feb 2025 21:59:24 GMT

Strange that,when i got an email to cancel the sports which i did and have confirmation back,but never got one for the cinema,when i rang on Monday girl said she had cancelled it,but tonight they said they cant cancel it and she had to send of some sort of request so badically they tell lies when they give you a FREE TRIAL,ive emails from them with the discounts covering the 2 months on both sports and cinema which makes it even stranger now there billing me after 4 weeks and they cant see that on there system,ready to crack up😡

Re: Call centre uk based

Chrissie65 — Thu, 27 Feb 2025 22:42:03 GMT

5 calls it took me, if I could remember what number I called I would give it to you. All I use to get was yes it's sorted it will show on your bill, yer did it hell.

In the end I just told them it gets sorted or I'm stopping the direct debit and cancelling altogether. Been with sky for 30 years, and just remembered why I never take them up on their offers of free month subscription. Because they always mess it up.

I really do hope you get it sorted. It takes alot of perseverance and trying to keep your cool

Re: Call centre uk based

morgy1999 — Thu, 27 Feb 2025 22:45:38 GMT

Yep very frustrating,ill try tomoro again,lucky i have the emails with the price and the refund on them for the 2 months,ill keep ringing till i get the UK call centre,use to get Scottish girls and they were brilliant,just seem to be going around in circles.

Re: Call centre uk based

Autumn2526 — Fri, 07 Nov 2025 09:15:03 GMT

This is exactly why I'm leaving. It's getting increasingly difficult to speak with someone who it from the uk and speak s and understand FLUENT English. To sky cheap is not always better! I've had enough!!

Re: Call centre uk based

MarkGoldsmith — Fri, 07 Nov 2025 09:39:18 GMT

@Autumn2526 wrote:
This is exactly why I'm leaving. It's getting increasingly difficult to speak with someone who it from the uk and speak s and understand FLUENT English. To sky cheap is not always better! I've had enough!!

This is becomming the norm for most companies. Customer services are being replaced by AI/off shore hybrid models as it's cheap.

There are not that many companies that offer only UK based human call centres.

Re: Call centre uk based

xenon81 — Fri, 07 Nov 2025 14:25:30 GMT

@MarkGoldsmith wrote:
@Autumn2526 wrote:
This is exactly why I'm leaving. It's getting increasingly difficult to speak with someone who it from the uk and speak s and understand FLUENT English. To sky cheap is not always better! I've had enough!!
This is becomming the norm for most companies. Customer services are being replaced by AI/off shore hybrid models as it's cheap.

There are not that many companies that offer only UK based human call centres.

One of the few companies that doesn't have any offshore call centres (EE) recently topped Ofcom's complaint report for broadband and Pay TV. Sky is still performing well in spite of the complaints about customer service on this forum.

https://www.ispreview.co.uk/index.php/2025/10/ee-and-three-uk-attract-most-complaints-for-broadband-and-mobile-in-q2-2025.html

Re: Call centre uk based

Jane1105 — Mon, 17 Nov 2025 14:15:22 GMT

Completely agree with you, spend so much time reiterating questions etc because they can't understand, its truly ridiculous. To have a call sent to South Africa, Kenya, Bulgaria just because they can't grasp is disgusting. Been with sky over 24 years but this is making me leave

Re: Call centre uk based

Chrissie65 — Mon, 17 Nov 2025 14:22:50 GMT

Ive been with them 30 years.

Im moving next month and definitely not taking Sky with me.

Should be fun cancelling it.