https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924501#M247426 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4342180">@Dafyddgriffiths</a>&nbsp; You're not contacting Sky customer services, it should be noted that if the full amount due this months fails services will be restricted, no adviser can override this.</P> Thu, 27 Feb 2025 21:11:20 GMT GD1 2025-02-27T21:11:20Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924500#M247425 I owe 165. 64 to u today and I'm 20 pounds sort is it possible if u could it on next bill plz I will be paying the rest to night Thu, 27 Feb 2025 21:09:25 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924500#M247425 Dafyddgriffiths 2025-02-27T21:09:25Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924501#M247426 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4342180">@Dafyddgriffiths</a>&nbsp; You're not contacting Sky customer services, it should be noted that if the full amount due this months fails services will be restricted, no adviser can override this.</P> Thu, 27 Feb 2025 21:11:20 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924501#M247426 GD1 2025-02-27T21:11:20Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924504#M247427 <P>Plz take the man utd TV&nbsp; and I'm only 20 pounds short plz help me&nbsp;</P><P>&nbsp;</P> Thu, 27 Feb 2025 21:16:30 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924504#M247427 Dafyddgriffiths 2025-02-27T21:16:30Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924514#M247430 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4342180">@Dafyddgriffiths</a>&nbsp;&nbsp;<STRONG>You are not talking to Sky Customer services.</STRONG></P> Thu, 27 Feb 2025 21:32:58 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924514#M247430 GD1 2025-02-27T21:32:58Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924586#M247443 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4342180">@Dafyddgriffiths</a>&nbsp;<BR />The billing process described below applies to all customers… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Fri, 28 Feb 2025 04:30:11 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/4924586#M247443 Daniel0210 2025-02-28T04:30:11Z