topic Unvelievable in Account & Billing

Unvelievable

Ben90Bjb — Thu, 27 Feb 2025 10:15:57 GMT

Is it appropriate for Sky to out your prices up when you have had a complaint ongoing for years as they're still autofilling your details on the app with the name of your fiancee that died?

Unthoughtful [removed] just shut down the complaint and never resolve it. Jokers, asked on here before still no solution.

moderator note: removed name calling

Re: Unvelievable

Chloe-W22 — Thu, 27 Feb 2025 09:53:48 GMT

Hi @Ben90Bjb, I'm really sorry to hear you're struggling to get this fixed, let me help with this.

I'm going to escalate your post back to one of our Community Messaging advisers, they'll ask you some security questions to access your Sky account. We'll then get this escalated to the right team to fix it.

Our Community Messaging team will reach out as soon as possible, keep an eye out for the chat bubble appearing on the Community. For more information on Community Messaging, see here.

Re: Unvelievable

Greenfingers001 — Thu, 27 Feb 2025 10:46:46 GMT

Thanks for escalating this. We’ve sent @Ben90Bjb another invite to chat.

Re: Unvelievable

Ben90Bjb — Thu, 27 Feb 2025 11:00:45 GMT

Appreciate that Chloe but I went through all this before and sky will either say they can't do it or promise to keep me updated then just close the complaint again.

Re: Unvelievable

Chloe-W22 — Thu, 27 Feb 2025 15:51:02 GMT

@Ben90Bjb I understand your frustration! It's a niche one, but doesn't mean it shouldn't be sorted 🙂 We've sent it on to be looked at, our Community messaging team will in touch asap

Re: Unvelievable

Ben90Bjb — Mon, 31 Mar 2025 08:30:47 GMT

Here we go promised the experts were looking into it. Not heard a whisper from sky and just a random text saying they're shutting the complaint down for the 10th time. [Removed]

Moderator notes: Removed name calling

Re: Unvelievable

Ben90Bjb — Mon, 31 Mar 2025 09:55:46 GMT

Just to clarify what was edited out of the original post here...sky feel its appropriate to keep autofilling with my dead fiancées name...then when they decide they can't be bothered to fix the issue they close the complaint on mothering Sunday whilst I'm with our children. Unbelievable sky this has been going on 7 years now 🤣 another complaint unsolved and closed without fixing any issues....

Re: Unvelievable

daveNOS — Mon, 31 Mar 2025 10:38:38 GMT

@Ben90Bjb When you say autofilling is that on the app, the website or somewhere else?

If it's either of the first 2 then it may not be a Sky issues and more likely the result of the settings within the OS of the device or devices your using(Google accounts auto fill as do Microsoft for easy login).

Re: Unvelievable

Ben90Bjb — Mon, 31 Mar 2025 10:53:00 GMT

Unlikely as I've had 3 or 4 different phones and 3 different email addresses since this has been an issue

Re: Unvelievable

daveNOS — Mon, 31 Mar 2025 12:53:54 GMT

@Ben90Bjb Changing devices and emails wouldn't stop your account autofilling if its down to the settings, any Google account has that set by default so once you save the details it will autofill until you stop it doing so, the same goes for Microsoft accounts, I can't say if it's the same on iOS as I don't use that.

Re: Unvelievable

Anonymous — Mon, 31 Mar 2025 12:55:52 GMT

@daveNOS Yeah this stuff is normally synced on iCloud unless that's specifically not used.

Re: Unvelievable

PandJ2020 — Mon, 31 Mar 2025 12:57:26 GMT

@daveNOS wrote:
I can't say if it's the same on iOS as I don't use that.

Whether the issue is client or server-side needs to be established. If it's client-side then Sky cannot do much about that - but server-side they very much can.

But iOS very much does locally store certain input fields and will be maintained across devices.