topic Re: Failing to update email adress in Account & Billing

Failing to update email adress

LeonMeredith — Tue, 16 Jul 2024 18:55:00 GMT

Like others, i am getting an error message when I am trying to change my email address. As I am finally leaving Virgin Media I will no longer be able to use my virginmedia.com email address. Everytime I try and change is get the failed message and it asks me to try later.

Re: Failing to update email adress

caesarome — Tue, 16 Jul 2024 18:58:46 GMT

Do you use this email as the username part of the login or is it used for the household/communication address or both ?

Re: Failing to update email adress

LeonMeredith — Tue, 16 Jul 2024 19:31:05 GMT

It seems to be used for both.

Re: Failing to update email adress

caesarome — Tue, 16 Jul 2024 19:34:50 GMT

The username part doesn't actually matter but if you are OK with still using for that then to get it updated as the communication address we can arrange for Sky's messaging team to contact you via here tomorrow if you would like. They can not update the username part though so let us know if you would like this arranged.

Re: Failing to update email adress

LeonMeredith — Tue, 16 Jul 2024 20:10:25 GMT

Yes please that would be great.

Re: Failing to update email adress

caesarome — Tue, 16 Jul 2024 21:15:38 GMT

@LeonMeredith

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Failing to update email adress

Addie15 — Wed, 17 Jul 2024 10:15:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @LeonMeredith.

Re: Failing to update email adress

Lindat1709 — Wed, 26 Feb 2025 17:31:17 GMT

I am havin the same issue. Please can someone contact me to help mw change the address?

Re: Failing to update email adress

caesarome — Wed, 26 Feb 2025 17:35:32 GMT

@Lindat1709

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Failing to update email adress

Mr+Flibbles+86 — Thu, 27 Feb 2025 09:09:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.