topic Re: Direct Debit payment in Account & Billing

Direct Debit payment

Daniellexo — Tue, 25 Feb 2025 11:46:29 GMT

So I joined on the 14th of Feb so not sure how their billing works. On the app it says I've paid my first direct debit on the 24th of feb but no money has left my account.. is this normal? I'm with Barclays if that makes any difference?

Re: Direct Debit payment

Lisa-P1987 — Tue, 25 Feb 2025 12:48:48 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Direct Debit payment

Daniellexo — Tue, 25 Feb 2025 14:04:30 GMT

Thank you so much!