topic Re: Credit refund in Account & Billing

Credit refund

Quail66 — Tue, 25 Feb 2025 07:20:02 GMT

I have recently left sky broadband and my account was credited with a fee which I paid before I left. How to get this credit back into my own bank as I have no further bills to pay? The equipment has been sent off and recieved already.

Re: Credit refund

Daniel0210 — Tue, 25 Feb 2025 07:33:08 GMT

@Quail66
Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

Quail66 — Tue, 25 Feb 2025 11:20:30 GMT

Hello

Thank you for getting bsck to me. As far as I'm aware the details should still be with you as I haven't cancelled anything to do with banking my end so if possible can this be done as soon as.

Thank you

Re: Credit refund

Daniel0210 — Tue, 25 Feb 2025 11:22:29 GMT

@Quail66

@Daniel0210 wrote:

before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account

Re: Credit refund

Quail66 — Tue, 25 Feb 2025 12:49:36 GMT

Hello

It is currently showing as credit

Re: Credit refund

Daniel0210 — Tue, 25 Feb 2025 12:53:57 GMT

@Quail66
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Mr+Flibbles+86 — Tue, 25 Feb 2025 12:54:18 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Refund

Quail66 — Sun, 16 Mar 2025 12:10:45 GMT

I spoke to someone 2 weeks ago regarding a refund and I still haven't received it. Can someone advise on how long it takes?

Re: Refund

Daniel0210 — Sun, 16 Mar 2025 12:13:17 GMT

@Quail66

What were you told via the chat invite?