topic Re: NO REFUND in Account & Billing

NO REFUND

Marie95 — Mon, 24 Feb 2025 19:00:28 GMT

Told via email 3 weeks ago was receiving refund. No refund received

Re: NO REFUND

Daniel0210 — Mon, 24 Feb 2025 19:14:17 GMT

@Marie95

Can we ask what the refund is for?

Re: NO REFUND

Marie95 — Mon, 24 Feb 2025 19:15:21 GMT

Ended broadband contract and due money after final bill.

Re: NO REFUND

Daniel0210 — Mon, 24 Feb 2025 19:16:02 GMT

@Marie95

Thank you. Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: NO REFUND

Marie95 — Mon, 24 Feb 2025 19:18:06 GMT

I don't know what's still active but they should still have my account details. I don't really want s cheque I'd prefer in my acc

Re: NO REFUND

Daniel0210 — Mon, 24 Feb 2025 19:20:39 GMT

@Marie95

We need confirmation it's showing as a credit on your Sky account before we can escalate it to Sky.

Re: NO REFUND

caesarome — Mon, 24 Feb 2025 19:20:45 GMT

@Daniel0210 wrote:

before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account

Re: NO REFUND

Marie95 — Mon, 24 Feb 2025 19:22:56 GMT

I can't log into my sky. Some chat thing keeps coming up