topic I have moved from sky and was told they would contact Virgin media. in Account & Billing

I have moved from sky and was told they would contact Virgin media.

Gsingh55 — Mon, 24 Feb 2025 18:38:26 GMT

Moved from sky and they told me they'd contact Virgin so I was wondering how long it takes for Virgin to cancel my account?

Re: I have moved from sky and was told they would contact Virgin media.

PandJ2020 — Mon, 24 Feb 2025 18:44:36 GMT

What services? They can only transfer broadband.

Re: I have moved from sky and was told they would contact Virgin media.

Gsingh55 — Mon, 24 Feb 2025 18:47:20 GMT

I have broadband with Virgin and have moved to sky so I'm just wondering how long it takes for Virgin to stop

Re: I have moved from sky and was told they would contact Virgin media.

daveNOS — Mon, 24 Feb 2025 20:02:18 GMT

@Gsingh55 The virgin media service should stop the day your Sky service is activated, if that has passed and the Virgin media connection is still active you need to call them to see why the cancellation hasn't happened.

Re: I have moved from sky and was told they would contact Virgin media.

PandJ2020 — Mon, 24 Feb 2025 20:03:25 GMT

it's only recently become possible for Sky to cancel VM broadband contracts (via One Touch Switch)

But as noted this should have happened by now...

Re: I have moved from sky and was told they would contact Virgin media.

TimmyBGood — Mon, 24 Feb 2025 20:17:44 GMT

@Gsingh55

Note that Sky (or any other ISP) won't cancel subscription television service from Virgin.