https://helpforum.sky.com/t5/Account-Billing/18-Years-of-loyalty-and-I-can-get-a-better-deal-as-a-new-customer/m-p/4921185#M247066 <P>So, 18 continuous years as a SKY customer, not someone who takes advantage of VIP rewards.&nbsp; Annual renewal bun fight, normally get through to the ladies in Scotland who have always been first class in keeping costs down. Spoke to a different 'retentions expert' who was unable to do anything but raise, raise and raise each package that I currently subscribe to including sky sports.</P><P>&nbsp;</P><P>Went onto a new search engine, set up a new package as a new sky user and its a massive difference and fixed for 24 months.&nbsp; I can get Sky Sports as a new customer for £20.00 for 24 months instead of £33!!! Other than getting sky rewards (which I dont use) what is the point of staying with someone for so long that they completely disregard the levels of service given?&nbsp; I get new customers are hard to get through the door but staying with someone so long should count as something.</P> Mon, 24 Feb 2025 17:02:58 GMT Ianbaird 2025-02-24T17:02:58Z https://helpforum.sky.com/t5/Account-Billing/18-Years-of-loyalty-and-I-can-get-a-better-deal-as-a-new-customer/m-p/4921185#M247066 <P>So, 18 continuous years as a SKY customer, not someone who takes advantage of VIP rewards.&nbsp; Annual renewal bun fight, normally get through to the ladies in Scotland who have always been first class in keeping costs down. Spoke to a different 'retentions expert' who was unable to do anything but raise, raise and raise each package that I currently subscribe to including sky sports.</P><P>&nbsp;</P><P>Went onto a new search engine, set up a new package as a new sky user and its a massive difference and fixed for 24 months.&nbsp; I can get Sky Sports as a new customer for £20.00 for 24 months instead of £33!!! Other than getting sky rewards (which I dont use) what is the point of staying with someone for so long that they completely disregard the levels of service given?&nbsp; I get new customers are hard to get through the door but staying with someone so long should count as something.</P> Mon, 24 Feb 2025 17:02:58 GMT https://helpforum.sky.com/t5/Account-Billing/18-Years-of-loyalty-and-I-can-get-a-better-deal-as-a-new-customer/m-p/4921185#M247066 Ianbaird 2025-02-24T17:02:58Z https://helpforum.sky.com/t5/Account-Billing/18-Years-of-loyalty-and-I-can-get-a-better-deal-as-a-new-customer/m-p/4921187#M247067 <P>Yes, 'new customer' deals are a loss leader which is why existing customers do not get them.</P><P>&nbsp;</P><P>Submitting a cancellation may extract a better offer.</P> Mon, 24 Feb 2025 17:04:50 GMT https://helpforum.sky.com/t5/Account-Billing/18-Years-of-loyalty-and-I-can-get-a-better-deal-as-a-new-customer/m-p/4921187#M247067 PandJ2020 2025-02-24T17:04:50Z