topic Contract problem in Account & Billing

Contract problem

Tsonyu — Mon, 24 Feb 2025 11:00:46 GMT

Hello we call you on 13th February and we sign new agreement for 27 ppm and today you charge me with 50 pounds again

Re: Contract problem

Daniel0210 — Mon, 24 Feb 2025 11:29:36 GMT

@Tsonyu wrote:

Hello we call you on 13th February and we sign new agreement for 27 ppm and today you charge me with 50 pounds again

@Tsonyu
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Check your future bills to see if it reflects what you are expecting. Bills are generated 14 days before your payment date so the payment taken today was generated on or about the 10th, so before you spoke to Sky.

Re: Contract problem

PandJ2020 — Mon, 24 Feb 2025 12:02:45 GMT

@Daniel0210 wrote:
was generated on or about the 10th, so before you spoke to Sky.

^ This. The bill was already generated and Sky only move forward with their billing. If everything's correct then the next bill should see any appropriate credit applied.

As noted, check future bills. If they're not as expected call Sky...

Also bear in mind there's a pending general price increase which you may not have factored in?