topic Renewal/billing Update in Account & Billing

Renewal/billing Update

Ribose — Sun, 23 Feb 2025 22:47:08 GMT

This is more for peace of mind, but I renewed broadband and removed talk last week, was explained all the normal stuff. The agent had issue changing the products and said he has raised the issue and I should get an email regarding the change (didn't) and that my future bills would show the new price (£61 to £34/37) but guaranteed that it would be changed.

How long does it take for everything to update?

Should I worry that the account Broadband page still mentions my contract is ending and can be renewed?

Edit: Posted in the wrong section, sorry.

Re: Renewal/billing Update

caesarome — Mon, 24 Feb 2025 05:47:50 GMT

@Ribose

You can't actual cancel Sky Talk if you are still a Sky Broadband customer so I take it you changed to the pay as you talk option that while there is no monthly charge for every call you make will see you charged for them.

I would give it another week and if your future bills have not update to reflect this change then you will have to call them again.

Re: Renewal/billing Update

Ribose — Mon, 24 Feb 2025 12:34:05 GMT

Yes you are correct, I meant I cancelled Talk Anytime.

Thank you, I will give it another week.