topic Re: Payment taken before installation in Account & Billing

Payment taken before installation

LWorsfold — Sun, 23 Feb 2025 21:48:23 GMT

Money has been taken from my account by Sky TV when I don't even have Sky TV yet. How can Sky take money when I am still waiting for the engineer / open reach installation. Also no bill has been provided?

Re: Payment taken before installation

Mark39 — Sun, 23 Feb 2025 21:50:33 GMT

Did you order Sky Stream?

Re: Payment taken before installation

LWorsfold — Sun, 23 Feb 2025 21:57:33 GMT

Yes I did. I also had an email saying my broadband would be activated on 6th Feb however I don't have broadband as open reach haven't yet done the install yet

Re: Payment taken before installation

Mark39 — Sun, 23 Feb 2025 22:02:13 GMT

Sky Stream is activated automatically and billing commences 2 weeks (it may have been changed to 3 weeks, I'm not sure) after delivery. Unfortunately Sky broadband and Sky tv are treated as separate, unlinked services.

Re: Payment taken before installation

TimmyBGood — Sun, 23 Feb 2025 22:35:37 GMT

@Mark39 wrote:

Sky Stream is activated automatically and billing commences 2 weeks (it may have been changed to 3 weeks, I'm not sure) after delivery.

Originally two weeks: it's now three weeks

One to watch out for: If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically.

https://www.sky.com/help/articles/sky-stream-faqs

@LWorsfold

Re: Payment taken before installation

LWorsfold — Sun, 23 Feb 2025 22:43:38 GMT

Interesting as I can't activate it without broadband which I am also waiting for! (I don't have a working aerial)

Re: Payment taken before installation

Mark39 — Sun, 23 Feb 2025 23:27:15 GMT

It's activated automatically even without a broadband connection.

Re: Payment taken before installation

LWorsfold — Sun, 23 Feb 2025 23:43:14 GMT

Looking through my communications received from Sky but can't see any mention of the 21 days automatic billing anywhere. Where would I have been informed of this?

Re: Payment taken before installation

PandJ2020 — Mon, 24 Feb 2025 08:13:47 GMT

@LWorsfold wrote:
Looking through my communications received from Sky but can't see any mention of the 21 days automatic billing anywhere. Where would I have been informed of this?

Page 2 of the contract you read and agreed?

Once your broadband is active simply ask Sky for a credit for the period you could not use?