topic Sky price increase in Account & Billing

Sky price increase

phil19651 — Sat, 22 Feb 2025 17:12:44 GMT

Hi, I signed up to sky last year, and its better than virgin with the deal I got with sky. I was a virgin customer for over 30 years.

Anyway there is going to be a price increase of 6%, which is based on the original price I should be paying, and not what I I am paying now, with all the discounts. So I want to know, can I cancel my contract, giving sky 1 months notice? I have tv/broadband. The total is 6.50 a month increase, and that is a lot of money. I m signed in for july 2026.

Thank you Phil

Re: Sky price increase

MightyQuinn — Sat, 22 Feb 2025 17:15:44 GMT

Hi @phil19651 Simple answer is no. Sky are normally very careful not to break the 10% list increase which would trigger to right to cancel.

Re: Sky price increase

phil19651 — Sat, 22 Feb 2025 17:18:00 GMT

That is not good, but thanks for the info, because I can't fault sky at the moment.

thanks again Phil

Re: Sky price increase

caesarome — Sat, 22 Feb 2025 17:20:32 GMT

@phil19651 wrote:

I m signed in for july 2026.

You have answered your own question. As the price before the discount is not increasing by more than 10% and as you are in a contract until next year then you can not cancel as these increases are allowed via the terms and conditions you agreed to when you signed up with Sky.

Re: Sky price increase

MarcJ88 — Sun, 23 Feb 2025 00:56:59 GMT

This 10% rule is interesting, didn't know about that.

I want to leave Sky because November's new £60 deal (Signature + Netflix Standard + HD + Broadband) is already moving up to £67.49. So within five months it'll shoot up from £55 to £67.49, which feels like a huge betrayal.

Any rights here? I flat out don’t want to pay that. But can maybe get out of this?

Re: Sky price increase

PandJ2020 — Sun, 23 Feb 2025 08:48:56 GMT

@MarcJ88 wrote:
This 10% rule is interesting, didn't know about that.

It's 10% on list price - not your net discounted increase.

Re: Sky price increase

MarkGoldsmith — Sun, 23 Feb 2025 09:06:34 GMT

@MarcJ88 wrote:
This 10% rule is interesting, didn't know about that.

I want to leave Sky because November's new £60 deal (Signature + Netflix Standard + HD + Broadband) is already moving up to £67.49. So within five months it'll shoot up from £55 to £67.49, which feels like a huge betrayal.

Any rights here? I flat out don’t want to pay that. But can maybe get out of this?

There is no provision to leave a TV contract early due to the price rises.

Re: Sky price increase

shaunnorfolk — Tue, 18 Mar 2025 18:20:06 GMT

What a sorry state of affairs. Us UK cumsomers are so weak.

Sky can increase the price of their servce to whatever they want.

Increaible that this is deamed legal and fair.

Re: Sky price increase

MarkGoldsmith — Tue, 18 Mar 2025 18:23:22 GMT

@shaunnorfolk wrote:
What a sorry state of affairs. Us UK cumsomers are so weak.
Sky can increase the price of their servce to whatever they want.
Increaible that this is deamed legal and fair.

Yup thats the base of a free market economy.

Re: Sky price increase

PandJ2020 — Tue, 18 Mar 2025 18:34:03 GMT

@shaunnorfolk wrote:
Sky can increase the price of their servce to whatever they want.

That's not what the contract says though, is it?

Re: Sky price increase

Mark39 — Tue, 18 Mar 2025 18:41:11 GMT

@shaunnorfolk wrote:

What a sorry state of affairs. Us UK cumsomers are so weak.

Sky can increase the price of their servce to whatever they want.

Increaible that this is deamed legal and fair.

It's what customers agreed to (and Sky can't increase prices to whatever they want). There's always the option to not sign up.

Re: Sky price increase

shaunnorfolk — Tue, 18 Mar 2025 18:44:33 GMT

Of course. I wasn't forced to sign up. Their offers are an Invitation To Treat.

How on earth can 18.4% increase deem fair and just?

Re: Sky price increase

MarkGoldsmith — Tue, 18 Mar 2025 22:12:46 GMT

@shaunnorfolk wrote:
Of course. I wasn't forced to sign up. Their offers are an Invitation To Treat.
How on earth can 18.4% increase deem fair and just?

Because the better the discounts you have ( and the more packs you have) the greater your percentage increase will be. The prise rises are on the list price of each pack ( and its worth noting not all services/packs have a price increase every year, some of them do escape an annual price rise).

Re: Sky price increase

PandJ2020 — Mon, 23 Feb 2026 10:05:31 GMT

@shaunnorfolk wrote:
Of course. I wasn't forced to sign up. Their offers are an Invitation To Treat.
How on earth can 18.4% increase deem fair and just?

I believe Sky are now allowing contract exits following these increases. If you don't think it's fair then give notice to leave...

Re: Sky price increase

DaveDrizen — Mon, 23 Feb 2026 15:00:55 GMT

@phil19651 wrote:
Hi, I signed up to sky last year, and its better than virgin with the deal I got with sky. I was a virgin customer for over 30 years.
Anyway there is going to be a price increase of 6%, which is based on the original price I should be paying, and not what I I am paying now, with all the discounts. So I want to know, can I cancel my contract, giving sky 1 months notice? I have tv/broadband. The total is 6.50 a month increase, and that is a lot of money. I m signed in for july 2026.

Thank you Phil

The answer to you question as far as your tv service is concerned it depends if you have SkyQ or Sky steam or Glass. If you have Sky Q this year you cancel cancel giving 31day notice without incurring a early termination fee fee even if you are in minimum term, if you cancel within 30 days of receiving your April increase email or letter. If you have Sky steam or glass you can not cancel without incurring a early termination fee if your on minimum term, The reason for this is Sky Q is a satellite service and is subject to ofcom regulations and ofcom have ruled that sky do this this year. However Sky stream and glass are streaming services service not covered by ofcom.I understand you cancel cancel you broadband service without a termination fee, again if you cancel within 30 days of receiving your email.

Re: Sky price increase

BC1956 — Mon, 23 Feb 2026 15:14:58 GMT

Sky Stream is included in the cancellation option, see below:

We hope you’ll continue to enjoy our services, but if you’re not happy with the changes to your Sky+, Sky Q, Sky Broadband and Talk contracts, you can cancel your subscription. There are various ways to do this.

If you're thinking of cancelling your Sky +, Sky Q, or Sky Broadband & Talk because of these changes, you should contact us within 30 days of receiving your notification to avoid early termination charges. You can:

call us on
use our messaging service
email us at ......or
send a letter to

If you give notice over the phone or by messaging for Sky+, Sky Q or Sky Broadband & Talk, we’ll process your cancellation immediately. If you give your notice via online form, letter or email for Sky+, Sky Q, Sky Glass / Sky Stream or Sky Broadband & Talk, or by messaging for Sky Glass / Sky Stream, we'll need to speak to you to verify your account. Don't worry, your notice period will start from the date we receive your letter or email. If you intend to cancel using the Broadband One Touch Switch service, please call us on ..... within 30 days of receiving your notification to avoid early termination charges being applied to your account.

Re: Sky price increase

DaveDrizen — Mon, 23 Feb 2026 15:53:58 GMT

@BC1956 wrote:
Sky Stream is included in the cancellation option, see below:

We hope you’ll continue to enjoy our services, but if you’re not happy with the changes to your Sky+, Sky Q, Sky Broadband and Talk contracts, you can cancel your subscription. There are various ways to do this.
If you're thinking of cancelling your Sky +, Sky Q, or Sky Broadband & Talk because of these changes, you should contact us within 30 days of receiving your notification to avoid early termination charges. You can:
call us on
use our messaging service
email us at ......or
send a letter to
If you give notice over the phone or by messaging for Sky+, Sky Q or Sky Broadband & Talk, we’ll process your cancellation immediately. If you give your notice via online form, letter or email for Sky+, Sky Q, Sky Glass / Sky Stream or Sky Broadband & Talk, or by messaging for Sky Glass / Sky Stream, we'll need to speak to you to verify your account. Don't worry, your notice period will start from the date we receive your letter or email. If you intend to cancel using the Broadband One Touch Switch service, please call us on ..... within 30 days of receiving your notification to avoid early termination charges being applied to your account.

I am sorry the way I read the above is it only ,y SkyQ, Sky+ sky broadband & Talk can cancel with 30 days of receiving termination fee. Yes it dose mention Sky steam at the bottom but I think they can only cancel with incurring a early termination fee if the there minimum term has finished or on monthly rolling contract. I might be wrong the only to see is to give sky a ring and try it. They can only say if you are on stream or glass there is a early termination fee,

Also it probably say on your April increase email or letter if you can cancel without incurring a fee. Iam on Sky Q and it dose and gives the phone number to call. I have not seen a Sky stream or glass increase email or letter so I don't know what that says, but interested to see if that says the same,

Re: Sky price increase

BC1956 — Mon, 23 Feb 2026 16:17:35 GMT

Pain in the ..... I don't intead calling Sky until I can give it the time which will probably be Thursday/Fri I will post then what they say. The main reason I want to get out is because of all the known issues with Stream - Lip sync, black screen, dark screen, play list etc. and BB about 1/2 of what I pay for.