topic Issue with Sky Billing in Account & Billing

Issue with Sky Billing

Jeffers61 — Wed, 19 Feb 2025 22:41:31 GMT

I started a new job last November, it was a well paid job and I though a secure position. I subscribed to sky TV again and payments were made, the last payment of £181.03 15th Jan.

Since then the company has folded, I have tried to discuss this more than once with SKY through an overseas call centre. They do no listen to what I'm saying and repeat something completely different to me, and the last one tried to upsell to me !! I can't pay my latest bill which has jumped by £50!! If I try to cancel they want to charge me a fee. I have applied for Uni Credit and just getting JSA at the moment so what do they expect me to do? Whatever happens I won't be renewing if and when I'm able.

Any one else experienced something similar any advice?

Re: Issue with Sky Billing

PandJ2020 — Thu, 20 Feb 2025 08:57:56 GMT

If you agreed to a minimum term contact then you cannot cancel (unless they agree to it) - the contract is explicit on this.

Re: Issue with Sky Billing

Daniel0210 — Thu, 20 Feb 2025 10:15:11 GMT

@Jeffers61

Sorry you've found yourself in that predicament but as stated the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term (usually in one go).