topic Re: When do I get my box? in Account & Billing

When do I get my box?

Outertrial — Sun, 09 Feb 2025 19:19:54 GMT

I'm leaving Sky Q and broadband near the end of the month but I still have no return box.

I want my box.

Re: When do I get my box?

caesarome — Sun, 09 Feb 2025 19:21:37 GMT

There is still plenty of time for the box to come as it should arrive before your final day woth Sky, if it doesn't then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: When do I get my box?

Outertrial — Wed, 19 Feb 2025 19:38:23 GMT

I still don't have my box where is my box?

How do I get my box?

Re: When do I get my box?

Daniel0210 — Wed, 19 Feb 2025 19:40:01 GMT

@Outertrial
We are fellow customers here.

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: When do I get my box?

caesarome — Wed, 19 Feb 2025 19:48:25 GMT

@Outertrial wrote:

I still don't have my box where is my box?

How do I get my box?

@Outertrial

Did you not ready my reply to your previous post on this ?

Re: When do I get my box?

Outertrial — Wed, 19 Feb 2025 19:51:21 GMT

That was months ago.

Virgin are coming to cut me off on Saturday and I have no box.

Re: When do I get my box?

Daniel0210 — Wed, 19 Feb 2025 19:54:34 GMT

@Outertrial wrote:

That was months ago.

@Outertrial

The first reply was 10 days ago. The posts on here explain what you need to do.

Re: When do I get my box?

caesarome — Wed, 19 Feb 2025 19:58:08 GMT

@Outertrial wrote:
That was months ago.

My reply was posted 10 days ago when you said this on the 9th of this month:

I'm leaving Sky Q and broadband near the end of the month but I still have no return box.

I then said and I quote - "you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail"

So is it actually the return box you want or are you waiting for Sky to setup your new Broadband ?

Re: When do I get my box?

Outertrial — Wed, 19 Feb 2025 20:04:50 GMT

Virgin are coming on Saturday to cut off my Sky internet.

They are meant to replace it with Virgin internet but looking at Trustpilot I'm only 40% confident this will happen.

My Sky Q notice ends near the end of the month.

I have no box for anything.

Routers

Sky Q

Nothing!

Where is my box?

Re: When do I get my box?

Daniel0210 — Wed, 19 Feb 2025 20:07:51 GMT

@Outertrial

We've answered this a number of times. Please read the replies above how to return the Sky equipment.

Re: When do I get my box?

GD1 — Wed, 19 Feb 2025 20:46:19 GMT

@Outertrial Are you reading the replies posted? You've been advised what the process ios.

Re: When do I get my box?

TimmyBGood — Thu, 20 Feb 2025 19:08:17 GMT

@Outertrial wrote:

Virgin are coming on Saturday to cut off my Sky internet.

Virgin does not 'cut off' Sky broadband: they use different infrastructure (which needs to be installed if it's not already at the address)

Because Virgin is now part of the one touch switch system they should have notified Sky to cease broadband service, but this doesn't apply to Sky television