topic Re: New customer awaiting installation in Account & Billing

New customer awaiting installation

Steve6480 — Wed, 19 Feb 2025 16:56:39 GMT

I subscribed yesterday. Unfortunately not being installed for 3 weeks. Have had email about returning items (hub etc) but I've never had the items as NEW CUSTOMER. Email yesterday also referred to "cancellation yesterday"!!

Re: New customer awaiting installation

caesarome — Wed, 19 Feb 2025 17:05:11 GMT

@Steve6480

What service did you sign up to yesterday, was this Sky TV ?

Re: New customer awaiting installation

Steve6480 — Wed, 19 Feb 2025 17:08:37 GMT

Yes. Sky TV wifi and calls

Re: New customer awaiting installation

caesarome — Wed, 19 Feb 2025 17:09:43 GMT

Does anything appear here regarding your order:

https://www.sky.com/ordertracking

Re: New customer awaiting installation

Steve6480 — Wed, 19 Feb 2025 17:16:10 GMT

Good thinking. Just checked and refers to engineer and set up etc, but no mention of a cancellation or returning items. I will just see if I receive box etc to return things I don't have. Thank you. Just a shame I have to wait 3 weeks for installation

Re: New customer awaiting installation

caesarome — Wed, 19 Feb 2025 17:21:04 GMT

If packaging does show up then you can either call them about this or if you would prefer Sky has a messaging team that will be able to send you a private message via here about this so post back here if you need further help with this.

Re: New customer awaiting installation

Steve6480 — Wed, 19 Feb 2025 17:24:42 GMT

Thank you That is useful to know about Messaging sky. Now logging off as cold sat in my car to d/w emails etc.