topic Re: Refund after cancelling , credit not needed in Account & Billing

Refund after cancelling , credit not needed

Lex6 — Sun, 02 Feb 2025 22:10:43 GMT

I cancelled my contract and moved to another service provider. My contract ended 2nd Feb and I actually moved on 30 Jan. I have been charged the full

month Feb to Mar which I understand as I needed to pay for 2 days. However I can see I will be refunded in March for the unused part of the contract but it says it will be credit in Sky. I don't want Sky credit as I no longer use any service. Is there a way of requesting it be refunded to my bank as I paid by direct Debit or asking for a cheque ? Thank you

Re: Refund after cancelling , credit not needed

caesarome — Sun, 02 Feb 2025 22:21:18 GMT

@Lex6

If your direct debit is still in place then it can be refunded via this so we can arrange some help for you via here tomorrow if you want ?

Re: Refund after cancelling , credit not needed

Lex6 — Sun, 02 Feb 2025 22:22:21 GMT

That's great thank you. I wasn't sure if it would be done automatically or if I needed to ask

Re: Refund after cancelling , credit not needed

caesarome — Sun, 02 Feb 2025 22:23:56 GMT

It can be done automatically but can take a good few weeks.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Refund after cancelling , credit not needed

Addie15 — Mon, 03 Feb 2025 08:21:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lex6.

Re: Refund after cancelling , credit not needed

Lex6 — Tue, 18 Feb 2025 17:17:58 GMT

Hi I was asked to repeat this request after the 17th billing date. Can my refund be processed please ?

Re: Refund after cancelling , credit not needed

caesarome — Tue, 18 Feb 2025 17:21:58 GMT

@Lex6

I have done this for you so as the same as before look out for the chat bubble, if it hasn't appeared by 7pm then it will be tomorrow that contact is made.

Re: Refund after cancelling , credit not needed

Lex6 — Tue, 18 Feb 2025 17:22:42 GMT

Appreciate that , thank you

Re: Refund after cancelling , credit not needed

Lisa-P1987 — Wed, 19 Feb 2025 10:01:17 GMT

Thanks for escalating this. We’ve sent Lex6 an invite to chat.