Broadband contract summary

Timdeluxe786 — Tue, 18 Feb 2025 22:34:32 GMT

I received a broadband contract summary for Full fibre 100 at 24.50 a month for 18 months, 35 a month for 6 months then 38 per month thereafter....I was told to agree with the offer contract while on the phone to the advisor and didn't notice when I pressed agree it's actually says 35 a month!

I've tried talking to 3 different advisors and still no one can answer why and they have no record the the broadband contract summary I received even though I have the email staring at me! They can't even have me an email to send this proof to.

I have absolutely no idea what's going on

Re: Broadband contract summary

Addie15 — Wed, 19 Feb 2025 08:46:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Broadband contract summary in Account & Billing

Broadband contract summary

Re: Broadband contract summary