topic Re: Trying to cancel my tv package in Account & Billing

Trying to cancel my tv package

Gary2046 — Tue, 18 Feb 2025 18:49:03 GMT

Had about 40 minutes on the phone trying to cancel my account ... got through eventually to a gent who said he was finding it difficult to hear me, he asked for my mobile number and would phone me back. Still no call! Is it actually impossible to cancel your account?

Re: Trying to cancel my tv package

GD1 — Tue, 18 Feb 2025 19:00:46 GMT

@Gary2046 You will need to call Sky or use the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Trying to cancel my tv package

Daniel0210 — Tue, 18 Feb 2025 19:06:46 GMT

@Gary2046

In addition, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.