topic Re: Compensation in Account & Billing

Compensation

Samantha101 — Tue, 18 Feb 2025 13:27:22 GMT

Hi I have just been on the phone to sky as it is now going on 82 days since my original installation date and have been told that I will get compensation added to my account once I have been activated and I seen online about the compensation as well I forgot to ask when on the phone is there a cut off number of days that they will pay for or will I actually be compensated for the the full 82 plus days

Re: Compensation

Mark39 — Tue, 18 Feb 2025 13:30:31 GMT

You can find details of the scheme here. which should address your query: https://www.sky.com/help/articles/auto-compensation

Re: Compensation

caesarome — Tue, 18 Feb 2025 13:30:34 GMT

I take it this is related to Sky Broadband if so it works as posted here:

https://www.sky.com/help/articles/auto-compensation

You would get £6.10 for every day it has not been activated.