topic Re: Re-instaate in Account & Billing

Re-instaate

Lee227 — Tue, 18 Feb 2025 12:16:05 GMT

I had a late payment to which I had my phone restricted. This has been paid, but I still have no service

Re: Re-instaate

PandJ2020 — Tue, 18 Feb 2025 12:23:41 GMT

When did you pay? How late was your payment?

Re: Re-instaate

Daniel0210 — Tue, 18 Feb 2025 12:32:02 GMT

@Lee227

Have you also set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

Re: Re-instaate

Lee227 — Tue, 18 Feb 2025 12:43:32 GMT

I’m not sure how late is was, I made payment about 2 hours ago

Re: Re-instaate

Lee227 — Tue, 18 Feb 2025 12:44:18 GMT

I need my phone back up and running asap for work

Re: Re-instaate

Daniel0210 — Tue, 18 Feb 2025 12:46:06 GMT

@Lee227

So have you set up a new payment method? As stated you have to wait for any payment to fall into Skys account.

edit: needing it for work makes no difference to the process I'm afraid.

Re: Re-instaate

PandJ2020 — Tue, 18 Feb 2025 12:47:03 GMT

@Lee227 wrote:
I’m not sure how late is was, I made payment about 2 hours ago

It may not clear until tomorrow or the day after.

Re: Re-instaate

Lee227 — Tue, 18 Feb 2025 12:48:17 GMT

It's taken the money, is there anything that can be done, I need my phone

Re: Re-instaate

PandJ2020 — Tue, 18 Feb 2025 12:49:09 GMT

@Lee227 wrote:
It's taken the money, is there anything that can be done, I need my phone

You can try calling Sky but you'll have to workaround the automated system... Try calling 150