topic Re: Haven’t been paid compensation in Account & Billing

Haven’t been paid compensation

Isabella77 — Mon, 17 Feb 2025 12:27:06 GMT

Hi there, in December I was told I was owed compensation money as I had a rocky start setting up sky and my WiFi kept cutting off/ not working etc. then there was a delay on someone coming to fix it.

im owed compensation and I still haven't received it or had any bill discounts from what I can see

Re: Haven’t been paid compensation

caesarome — Mon, 17 Feb 2025 13:07:54 GMT

If you don't see any compensation credit on your latest or future bills then I would register a complaint:

https://www.sky.com/help/complaints

Re: Haven’t been paid compensation

Mark39 — Mon, 17 Feb 2025 13:10:45 GMT

@Isabella77 when was it fixed? Automatic compensation is paid within 30 days of the issue being resolved.

Re: Haven’t been paid compensation

Isabella77 — Mon, 17 Feb 2025 13:53:05 GMT

It was actually fixed before the compensation came through, believe it was fixed around November time, so it was a nice surprise to see automatic compensation but just never received it in my last two statements now