topic Re: Change in Sky Broadband package in Account & Billing

Change in Sky Broadband package

Pac12345 — Mon, 17 Feb 2025 11:29:56 GMT

I have recently changed my broadband package through the MYSKY app. I was told that so sky talk international and sky WiFi max were included and have a screenshot of this to prove it. Why am I still being charged?

Re: Change in Sky Broadband package

PandJ2020 — Mon, 17 Feb 2025 11:36:09 GMT

@Pac12345 wrote:
I have recently changed my broadband package through the MYSKY app. I was told that so sky talk international and sky WiFi max were included and have a screenshot of this to prove it. Why am I still being charged?

What did Sky say when you queried it?

Post the screenshot here...

Re: Change in Sky Broadband package

Mark39 — Mon, 17 Feb 2025 11:42:32 GMT

@Pac12345 what specifically are you being charged for that you shouldn't be?