Double payment

Katie218 — Mon, 17 Feb 2025 08:17:31 GMT

Hi there how can I get my money refunded after having it taken twice

Re: Double payment

Daniel0210 — Mon, 17 Feb 2025 08:21:19 GMT

Have you made an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Double payment

katie6879 — Mon, 17 Feb 2025 08:26:01 GMT

Yes I want the refund

Re: Double payment

Daniel0210 — Mon, 17 Feb 2025 08:32:07 GMT

@Katie218

Are you also @katie6879 using a new log in?

Please confirm the extra payment is showing as a credit on your Sky account.

topic Re: Double payment in Account & Billing

Double payment

Re: Double payment

Re: Double payment

Re: Double payment