https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913188#M246138 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3877439">@Kerry17</a>&nbsp;<BR />This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.</P> <P><BR />The billing process described below applies to all customers… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sun, 16 Feb 2025 19:21:30 GMT Daniel0210 2025-02-16T19:21:30Z https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913181#M246136 I can't pay my outstanding balance till friday the 21st when I getpaid could yous keep my services running please I need Internet to contact family as I suffer with anxiety and depression I would really appreciate if yous could thank you Sun, 16 Feb 2025 19:12:21 GMT https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913181#M246136 Kerry17 2025-02-16T19:12:21Z https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913188#M246138 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3877439">@Kerry17</a>&nbsp;<BR />This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.</P> <P><BR />The billing process described below applies to all customers… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sun, 16 Feb 2025 19:21:30 GMT https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913188#M246138 Daniel0210 2025-02-16T19:21:30Z https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913189#M246139 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3877439">@Kerry17</a>&nbsp; &nbsp;I'm afraid that you are not talking to Sky here.&nbsp;<A href="https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members" target="_blank">See welcome to the Sky Community</A><BR /><BR /></P> Sun, 16 Feb 2025 19:22:56 GMT https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913189#M246139 MightyQuinn 2025-02-16T19:22:56Z https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913192#M246140 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3877439">@Kerry17</a>&nbsp;</P> <P>A few questions:</P> <P>&nbsp;</P> <P>What is your billing date ?</P> <P>Is your bill usually paid automatically each month via a crd or a direct debit ?</P> <P>&nbsp;</P> Sun, 16 Feb 2025 19:25:31 GMT https://helpforum.sky.com/t5/Account-Billing/My-outstanding-balance/m-p/4913192#M246140 caesarome 2025-02-16T19:25:31Z