https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912432#M246075 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4331844">@Dwharris7</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR /><STRONG>When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</STRONG></P> <P>This isn't a live chat so replies may not be instant.</P> Sat, 15 Feb 2025 22:08:35 GMT caesarome 2025-02-15T22:08:35Z https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912407#M246072 <P>I renewed my package last week at a cheaper price as my contract had ended. The only change I made was to downgrade my Netflix package. I still have signature, sports and ultra HD and multi screen but for some reason I have been sent packaging in the post to return my mini box.</P><P>I don't &nbsp;want to return it as still need it but now can't get anyone to talk to me !!!</P> Sat, 15 Feb 2025 21:39:17 GMT https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912407#M246072 Dwharris7 2025-02-15T21:39:17Z https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912432#M246075 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4331844">@Dwharris7</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR /><STRONG>When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</STRONG></P> <P>This isn't a live chat so replies may not be instant.</P> Sat, 15 Feb 2025 22:08:35 GMT https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912432#M246075 caesarome 2025-02-15T22:08:35Z https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912582#M246081 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4331844">@Dwharris7</a></SPAN>.</P> Sun, 16 Feb 2025 09:24:24 GMT https://helpforum.sky.com/t5/Account-Billing/Renewed-my-package-with-no-changes-but-have-been-sent-packaging-to-return-my-mini-box/m-p/4912582#M246081 Addie15 2025-02-16T09:24:24Z