topic Re: Payment in Account & Billing

Payment

Linda168 — Sat, 15 Feb 2025 14:07:28 GMT

I have paid my mobile bill have checked my bank statement, but on the app it doesn't say paid. Payment came out Tuesday

Re: Payment

Daniel0210 — Sat, 15 Feb 2025 14:28:25 GMT

@Linda168

Was this a direct debit or did you make a separate unnecessary manual payment?

Re: Payment

Linda168 — Sat, 15 Feb 2025 14:34:16 GMT

This was a direct debit

Re: Payment

caesarome — Sat, 15 Feb 2025 16:09:01 GMT

If it doesn't say it is paid what does it say regarding the bill ?

Re: Payment

Linda168 — Sat, 15 Feb 2025 16:17:02 GMT

all that's on there is Feb 2025 0.00

Re: Payment

caesarome — Sat, 15 Feb 2025 16:30:32 GMT

@Linda168

Are you able to post a screenshot of this bill, you can show it on here by selecting the camera option and if you do make sure all personal details likes and names, phone, credit agreement and account numbers are blanked out.

It does appear that the app is correct as it will show as £0.00 once the bill has been paid.