topic Re: Price Increase in Account & Billing

Price Increase

CB62 — Fri, 14 Feb 2025 17:53:45 GMT

Just about to re-subscribe and on the Sky Signature pacage it says it will be £25.50 for 24 months. It also say that Prie will Increase by £4 per month from April. I know that the prices increase in April, but surely this is the annual rise and it doesn't go up every month.

Re: Price Increase

Mark39 — Fri, 14 Feb 2025 17:55:30 GMT

It won't go up every month, but you'll pay an additional £4 from April onwards.

Re: Price Increase

CB62 — Fri, 14 Feb 2025 18:04:51 GMT

Thanks, that was what I thought was going on, but they way it is worded, it makes you think it is a monthly increase.👍

Re: Price Increase

akh48 — Fri, 14 Feb 2025 21:51:26 GMT

Is £4 a month the standard price increase for Sky Signature? Currently not in contract as do not want to be tied in for another 24 months and got discounts of £5 + £4 so paying £27.50, but just noticed this will increase on 7 April to £31.50, which is a big increase. Nothing received from Sky so far regarding the price increase.

Re: Price Increase

Mark39 — Fri, 14 Feb 2025 21:57:54 GMT

@akh48 you'll receive formal notification from Sky during the coming weeks.

Re: Price Increase

NolongerTrustSk — Sat, 15 Feb 2025 11:25:47 GMT

Don't be so sure about monthly increase!!!!

My wife and I have been loyal subscribers to Sky for longer than I care to remember. Now aged 78 it is eviodent that we have become surpluss to requirements as far as Sky is concerned. I will simply show a section of my complaint to Sky's Executive Response Group that has been completely ignored. (An admission of guilt?)

: - Doubtless you will understand that I am deeply concerned at the ridiculously increasing amount of the monthly direct debit for our rapidly deteriorating Sky services=

10..2..2025 £92.50.

09..1..2025 £89.60.

9.12..2024 £83.50.

11.11..2024 £73.67.

9.10.2024 £71.50.

To my mind an increase of circa 30% in a period of 5 months, surreptitiously staged in such a way that Sky are clearly hoping that the increases will not be noticed, is both deceitful and clearly dishonest

I have not been able to telephone because my voice box has been removed and I am unable to speak..

Re: Price Increase

PandJ2020 — Sat, 15 Feb 2025 11:52:13 GMT

@NolongerTrustSk bills do not routinely increase other than discounts expiring or annual increases.

What do your bills show? You might have differing minimum terms ending or you have variable costs such as phone calls or rentals. Increase may occur over 2 months due to pro-rata billing.

Re: Price Increase

NolongerTrustSk — Sat, 15 Feb 2025 12:12:10 GMT

I don't use Sky for phones or broadband. Do have Sky Q including multi-room and HD but all ended on the same day.

Re: Price Increase

Daniel0210 — Sat, 15 Feb 2025 12:14:52 GMT

@NolongerTrustSk

Have you checked those five bills from one month to the next to see where the difference is being applied? Click on any blue arrow next to any questionable item on your online bill.

Re: Price Increase

NolongerTrustSk — Sat, 15 Feb 2025 12:26:46 GMT

No, haven't tried that yet but will bear it in miond if I don't get a satisfactory reply before I cancel the service.

Re: Price Increase

MightyQuinn — Sat, 15 Feb 2025 13:11:36 GMT

Hi @NolongerTrustSk You can easily check your bills on the Sky Q box. Home -> My Sky -> Manage my account -> Bills.

Re: Price Increase

PandJ2020 — Sat, 15 Feb 2025 13:16:06 GMT

@NolongerTrustSk wrote:
No, haven't tried that yet but will bear it in miond if I don't get a satisfactory reply before I cancel the service.

I would suggest it would be a good idea to understand the variations on the bills. If you rent movies for example...

Re: Price Increase

NolongerTrustSk — Sat, 15 Feb 2025 13:27:46 GMT

I don't rent movies or anything else. Services haven't changed one iota for 18 months.

Re: Price Increase

Mark39 — Sat, 15 Feb 2025 13:30:03 GMT

@NolongerTrustSk wrote:

I don't rent movies or anything else. Services haven't changed one iota for 18 months.

Check your bills. There's a full breakdown there of what you're paying for and how it has changed. It will show the reason for the increases. If in doubt, you can post a copy here and another Community member will be able to explain, where necessary. If you do that, don't include any personal data, such as your Sky account number.