topic Re: Credit back in Account & Billing

Credit back

Leok — Wed, 12 Feb 2025 21:03:24 GMT

I changed my provider sky to another but sky charged me after switching, now my account shows positive credit how I will get it back?

Re: Credit back

caesarome — Wed, 12 Feb 2025 22:01:12 GMT

@Leok

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit back

Tom-W19 — Thu, 13 Feb 2025 09:16:15 GMT

Thanks for escalating. We've sent an invite to @Leok.

Re: Credit back

Addie15 — Sat, 15 Feb 2025 09:23:54 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Credit back

Daniel0210 — Sat, 15 Feb 2025 11:10:42 GMT

@Leok
As you didn't engage in the chat invite we can tell you that refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.