topic Payment in Account & Billing

Payment

David7991 — Sat, 15 Feb 2025 10:38:29 GMT

It says I'm due payment back but haven't received it?

Re: Payment

SKY1992bf — Sat, 15 Feb 2025 10:39:18 GMT

@David7991 Payment for what exactly?

Re: Payment

David7991 — Sat, 15 Feb 2025 11:47:06 GMT

I've paid my sky bill but I paid it manually and they have taken out of bank. It says its been sent back but that was 5 days ago and still not received in bank yet

Re: Payment

Daniel0210 — Sat, 15 Feb 2025 11:57:35 GMT

@David7991
If you have a continuous payment method set up you should never need to make a manual payment. A credit will normally appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s currently showing as a credit.

Re: Payment

David7991 — Sat, 15 Feb 2025 12:03:35 GMT

Refund please. Thank you

Re: Payment

Daniel0210 — Sat, 15 Feb 2025 12:04:53 GMT

@David7991

As asked above is it showing as a credit on your Sky account?