topic Cant log in in Account & Billing

Cant log in

Amanda2025 — Thu, 13 Feb 2025 19:49:03 GMT

I can't log into my account as it does not recognise the pose code (even though it's the correct post code). I'm just wondering how to fix this? Can I chat with someone? Thanks

Re: Cant log in

caesarome — Thu, 13 Feb 2025 20:00:52 GMT

@Amanda2025

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Cant log in

Lisa-P1987 — Fri, 14 Feb 2025 09:51:43 GMT

Thanks for escalating this. We’ve sent Amanda2025 an invite to chat.