topic Re: Not connected but been charged in Account & Billing

Not connected but been charged

Thursday14 — Thu, 13 Feb 2025 19:43:00 GMT

I've just noticed I've been charged but I'm not being connected until the end of March nor have I made a Netflix account. I have had a puck delivered ready for when connected and tried it a couple of times til old wifi disconnected

Re: Not connected but been charged

SKY1992bf — Thu, 13 Feb 2025 19:52:37 GMT

@Thursday14 billing starts either from when you activate it yourself or automatically 21 days after delivery regardless of whether you have a working connection or not, if your old connection is working you can use this until the switch happens

You have already activated it by trying it on your current connection hence the billing

Re: Not connected but been charged

Thursday14 — Thu, 13 Feb 2025 19:49:07 GMT

Oh no. Thank you for reply.
I need to contact them as I will be without WiFi for a number of weeks so paying for a service I'm not receiving is pointless

Re: Not connected but been charged

SKY1992bf — Thu, 13 Feb 2025 19:57:30 GMT

@Thursday14 you have 31 days from delivery to cancel and return the equipment, which i would advise you to do if still within the 31 day period then re subscribe once your new connection is up and running