topic Re: How long for refund in Account & Billing

How long for refund

tjw1066 — Thu, 13 Feb 2025 17:20:53 GMT

My account was cancelled and I have a credit balance. How long do I wait for refund?

Re: How long for refund

caesarome — Thu, 13 Feb 2025 17:26:06 GMT

It can take weeks so if you want we can ask Sky's messaging team to contact you via a private chat message as they should be able to refund this for you ?

Re: How long for refund

tjw1066 — Thu, 13 Feb 2025 17:34:11 GMT

Thank you, I tried chat but the virtual assistant only went so far

Re: How long for refund

Daniel0210 — Thu, 13 Feb 2025 17:35:29 GMT

@tjw1066

This would be a different chat if you wish us to escalate it.

Re: How long for refund

tjw1066 — Thu, 13 Feb 2025 17:41:30 GMT

Thank you

Re: How long for refund

Daniel0210 — Thu, 13 Feb 2025 17:43:43 GMT

@tjw1066

Is your payment method still live? If not Sky will need to get a back office team to raise a cheque and post it to you which would delay the process even further.

Re: How long for refund

tjw1066 — Thu, 13 Feb 2025 17:45:06 GMT

I gave them the new account details when the cancellation was first notified

Re: How long for refund

Daniel0210 — Thu, 13 Feb 2025 17:46:19 GMT

@tjw1066 wrote:

I gave them the new account details when the cancellation was first notified

@tjw1066

What new account? Do you mean a new bank account?

Re: How long for refund

tjw1066 — Thu, 13 Feb 2025 17:48:17 GMT

Yes the contract was in my name but payments came from my Dads account. Dad passed away and account was frozen so they took my account details to make the refund

Re: How long for refund

Daniel0210 — Thu, 13 Feb 2025 17:50:30 GMT

@tjw1066
I’ve escalated your post to Sky and their Messaging Team should contact you later but more likely to be tomorrow now.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How long for refund

tjw1066 — Thu, 13 Feb 2025 17:53:57 GMT

Thank you so much

Re: How long for refund

Lisa-P1987 — Fri, 14 Feb 2025 09:19:15 GMT

Thanks for escalating this. We’ve sent tjw1066 an invite to chat.