topic A credit check… to downgrade Netflix?? in Account & Billing

A credit check… to downgrade Netflix??

82bit — Thu, 13 Feb 2025 17:31:37 GMT

Trying to downgrade Netflix to the 'free' tier to offset Sky's ridiculous price hike, only to be presented with a check box that is required for Sky to run a credit check - to pay less money?? Err, you what mate? Is this just a shameless tactic to prevent people from downgrading easily?

Why on earth would I need to consent to a credit check in order to give Sky LESS money per month?

Re: A credit check… to downgrade Netflix??

Lisa-P1987 — Fri, 14 Feb 2025 09:44:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: A credit check… to downgrade Netflix??

82bit — Sat, 15 Feb 2025 08:50:46 GMT

Turns out... yes.

If I try to remove Whole Home - no credit check box in the basket. Try to downgrade Netflix - credit check box appears. Quite a ridiculous system.

Re: A credit check… to downgrade Netflix??

82bit — Sat, 01 Mar 2025 09:37:45 GMT

Update:

Did call Sky, and was able to downgrade to the included Netflix tier. My theory is that lots of people who were once happy to pay a little extra for Netflix without ads, now see this as an easy option to offset Sky's April price hikes - so they've added a little deterrent into the process to prevent or complicate what should be an easy exercise.

Sneaky.