topic Re: Refund on credit in Account & Billing

Refund on credit

Warrenmatthews — Thu, 13 Feb 2025 11:31:53 GMT

Hi I would desperately like a refund on the credits in my sky account please.

Re: Refund on credit

Daniel0210 — Thu, 13 Feb 2025 11:34:27 GMT

@Warrenmatthews wrote:

Hi I would desperately like a refund on the credits in my sky account please.

@Warrenmatthews

Have you left Sky?

Re: Refund on credit

Warrenmatthews — Thu, 13 Feb 2025 11:36:33 GMT

They have credit they owe me.

20 odd pounds.

I'd like it back as my contracts are over

Re: Refund on credit

Daniel0210 — Thu, 13 Feb 2025 11:38:39 GMT

@Warrenmatthews

Have you cancelled your subscription? Contracts aren't over before you physically cancel and receive acknowledgement from Sky.

If you've correctly cancelled then refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund on credit

Warrenmatthews — Thu, 13 Feb 2025 11:45:11 GMT

2 please

Re: Refund on credit

Warrenmatthews — Thu, 13 Feb 2025 11:45:58 GMT

And yes it's marked as credit

Re: Refund on credit

Daniel0210 — Thu, 13 Feb 2025 11:47:12 GMT

@Warrenmatthews

You haven't answered the first question … have you cancelled the subscription and received an acknowledgment from Sky. Contracts don't run out, discounts do.

Re: Refund on credit

Warrenmatthews — Thu, 13 Feb 2025 12:13:27 GMT

Yes I have

Re: Refund on credit

Daniel0210 — Thu, 13 Feb 2025 12:16:08 GMT

@Warrenmatthews

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund on credit

Addie15 — Thu, 13 Feb 2025 13:36:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Warrenmatthews.

Re: Refund on credit

Warrenmatthews — Thu, 13 Feb 2025 16:11:33 GMT

Have not received an invite

Re: Refund on credit

caesarome — Thu, 13 Feb 2025 16:14:46 GMT

You should see a chat bubble at the bottom of this page, do you not see it ?

Re: Refund on credit

SKY1992bf — Thu, 13 Feb 2025 16:15:57 GMT

@Warrenmatthews wrote:
Have not received an invite

@Warrenmatthews Check along the bottom of your screen when logged into the forum you should see a red/blue chat bubble click on that to start the conversation with the sky messaging team

Re: Refund on credit

Daniel0210 — Thu, 13 Feb 2025 16:17:16 GMT

@Warrenmatthews

It should be in the bottom corner of your screen as described in the earlier post.

Re: Refund on credit

Pharps — Thu, 13 Feb 2025 16:58:59 GMT

Hi, I have a sky package but due to the latest storm I lost signal and no TV for at least 16 days, can I get

compensated for the break in my TV viewing

Re: Refund on credit

SKY1992bf — Thu, 13 Feb 2025 17:02:57 GMT

@Pharps wrote:
Hi, I have a sky package but due to the latest storm I lost signal and no TV for at least 16 days, can I get
compensated for the break in my TV viewing

@Pharps unlike the ofcom scheme for broadband there is no regulatory requirement for compensation for loss of tv service

you can call sky and ask about the possibility of a goodwill gesture credit

Re: Refund on credit

Addie15 — Sun, 16 Feb 2025 08:02:37 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.